Service
Clean & Care

If your high quality TEXPORT protective clothing is damaged during tough everyday use, there’s no need to worry. Our professional TEXPORT Repair Service is here to help – we’ll repair your gear quickly and reliably so that it’s fit for use again.

Perfect protection requires perfect care: TEXPORT Clean & Care®

Every day, missions put your protective clothing through extreme stress and contamination. To keep your gear in top condition, extend its lifespan and ensure that it continues to meet safety standards, requires the right cleaning methods and materials.

TEXPORT Clean and Care® is exactly that solution. After 18 months of careful research and development, TEXPORT created a cleaning concept designed specifically for your high-quality protective clothing.  Clean and Care® prevents improper care, maintains peak performance and sets new standards in professional cleaning and logistics services.

TEXPORT Clean & Care®: The modules.

Module 1 – Washing and water repellence

TEXPORT has developed the Clean & Care® system to give your clothing precisely the care it needs. The water repellence is also documented and renewed as required during the washing cycle.

Module 2 – Washing, including water repellence, inspection and recommendation for repairs

All the services in Module 1. The cleaned clothing will also be inspected and, if any damage is identified, a recommendation for necessary repairs issued if the fire department has its own repair centre.

TEXPORT Clean & Care® cleaning cycle
1.
After the contract has been signed, you will receive the login data for the TEXPORT Clean & Care® software along with all the hardware you may need (transport boxes, barcode or RFID scanner) for the TEXPORT Clean & Care® system.
2.
The system allows you to place cleaning and repair orders at any time. Simply enter the serial number manually or use the scanner to input it automatically.
3.
If you are using Module 2, repair jobs can be noted down automatically by scanning the products.
4.
After you have registered the order, simply place the protective clothing in the transport boxes that TEXPORT provides. A collection order is sent automatically to TEXPORT once you order registration is complete.
5.
Your soiled protective clothing is picked up at your premises and delivered to TEXPORT. TEXPORT and its qualified partners make sure your protective clothing receives precisely the care it needs.
6.
After cleaning, damaged protective clothing is quarantined from the shipping process, serviced properly by our repairs department and then sent back to you (provided you book Module 2). Cleaned protective clothing that does not need repairs is shipped back to you immediately after the sorting process to prevent unnecessary delays in receiving intact protective clothing. The entire cleaning cycle from order registration to return shipping takes roughly 14 weekdays.
Hanger Hanger Hanger Hanger
Guaranteed conformity to standards thanks to regular water repellence
Licensed laundry service and in-house washing methods to guarantee outstanding cleaning results
Individual service levels for custom requirements
Extends the service life of your protective clothing
A choice of 2 modules
In-house software solution for automated logistics
For Germany and Austria (1ST phase)
Serviceteam
Contact us for more information

Do you have any questions? Our service team is happy to support you.